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KB #9354 - The same area code should be used for local calls as well as for long distance calls

Problem Description

Configure ActFax to use the same area code for local calls as well as for long distance calls.

Solution

Especially in the USA and Canada it is often required that numbers of a certain area code need to be dialed as local calls and also as long distance calls. Since ActFax strips the local area code for all numbers of the local area, a special configuration is required in that case. In the following sections you can find examples for such configurations.

Example 1: Use the same area code for local calls as well as for long distance calls

Your local area code 311 is used for local calls as well as for long distance calls. All numbers that start with '311-1', '311-2' and '311-38' should be dialed as long distance calls. All other numbers should be dialed as a normal local call:
  • Go to the menu Communication / Modem and enter the area code 311 in the field Area Code
  • Go to the menu Communication / Modem / Dialing Properties and enter the area code 311 in the field Additional Area Codes (ActFax dials the area code also for local calls in that case then)
  • Go to the menu Communication / Modem / Dialing Properties / Options / Dialing Rules and add the following dialing rules:
    • 311-1??-???? should be dialed as 1-311-1??-????
    • 311-2??-???? should be dialed as 1-311-2??-????
    • 311-38?-???? should be dialed as 1-311-38?-????

Example 2: Use more than one local area code

The area codes 311, 312 and 318 all belong to your local area. ActFax should dial the full (10-digit) number for all numbers of these area codes (the area code is not stripped in that case):
  • Go to the menu Communication / Modem and enter the area code 311 in the field Area Code
  • Go to the menu Communication / Modem / Dialing Properties and enter the area code 311 in the field Additional Area Codes

Related Links
Did you know that ...
  • an absence replacement can be specified for each user through the User Administrator?
  • ActFax has a central phone book and private phone books for each user?
  • different priorities can be specified for each fax?