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ActFax license key not accepted by the system

Question

Why is my 10-digit ActFax license key is not accepted by the system?

Answer

The ActFax license key format has been changed to a new format with ActFax version 4.25. The length of the license key increased from 10 digits to 20 digits. If you currently own an old (10-digit) license key and want to update to ActFax version 4.25 or newer, it is required to convert your 10-digit license key into a new 20-digit license key. Free updates for a new license are included for 2 years.

  • Format Old License Key: XXXXX-XXXXX
  • Format New License Key: XXXXX-XXXXX-XXXXX-XXXXX

The conversion of the license key can be done at Convert License.

Related Links
Did you know that ...
  • received fax messages can be automatically forwarded by email?
  • the number of modems (fax lines) is not limited in ActFax?
  • deleted fax messages are automatically moved to the recycle bin to avoid loss of important faxes?